FAQs
Where do you ship from?
We ship from our manufacturing unit in Dehradun, Uttarakhand.
Can I return a product if I don’t like it?
Sorry we don’t accept returns. Please be sure while placing your order.
If you’re not sure about the size or want custom size reach us on our Instagram or write to us at hello@anahatabyankita.com
Can I exchange a product if I have size issues?
We don’t exchange or return. We make everything on order and you’re free to give us your measurements and we can make it accordingly.
I received different product than I had ordered. What to do?
In case you receive a wrong product, please reach us on our Instagram or write to us at hello@anahatabyankita.com within 24 hours.
We will arrange for a pick-up and ship the right product.
Even though we check each product while shipping, it’s only human to make mistakes.
I received a damaged product. What to do?
In case you receive a damaged product, please reach us on our Instagram or write to us at hello@anahatabyankita.com within 24 hours.
Please share photos and videos.
We will then arrange for a pick-up and ship a new product.
An item is missing from my order. What to do?
Please reach us on our Instagram or write to us at hello@anahatabyankita.com within 24 hours. There’s a possibility that a part of your order was shipped on a different day or there was a mistake while packing from our side.
The color of the garment looks different from the photos…
All our items are hand-block printed and might experience variations of colour, design and slight irregularities. These peculiarities are the hallmark of handcrafted products and make each of them an exquisite one-of-its-kind piece.
They have been printed using natural dyes and might carry certain irregularities, which add to their unique charm.
How do I take care of my garments?
Please view the wash care page for more information.